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Shipping & Returns

Zob Labels

Zob glass products are very unique and are all hand made. Each piece gets a unique, hand selected label. The labels that we have in stock are always changing, so we can not promise you the shape, color, or style of it. 

 

Returns Policy

All sales are final.

We carefully inspect and wrap every piece. If you receive the wrong item or a defective piece, we will gladly exchange it for you. You must notify us within 24 hours by email.

If we can not exchange the item for you, we will refund your purchase. As soon as we receive your returned item, we will process the refund. You will receive an email confirmation as soon as the refund is processed. Please allow your bank 2-3 days to process the credit.

 

Shipping Policy

Please allow 2-5 business days to process your order. Due to the high demand of Zob Glass, some items may not be available for immediate shipping. If your product is not available, it will be shipped within 7-14 business days. These items are made by hand, to order.  Please keep this in mind when ordering.

 We ship our Zob glass products VIA FedEx Express (Air) or FedEx Home Delivery (ground). All shipments will require signature at delivery. Please contact your local FedEx office with questions or delivery options.

 

FedEx Ground® Service Maps

FedEx Map

FedEx Ground business days are Monday through Friday (excluding holidays). FedEx Home Delivery business days are Tuesday through Saturday (excluding holidays).

Example: A package shipped via FedEx Ground on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) would be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule would be expected for delivery the following Tuesday.

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